One-time passwords – Send codes that allow your customers to securely access their accounts Marketing – Send promotional offers, product announcements, and more to increase awareness and engagement And also through the built-in constructors in the personal account Chat API and Meta-business manager. They can be created using the /Add Template method of our WABA documentation.
There are several categories of templates in total. You can learn more about quick messages from this material. To use them, it is enough to use the /SendMessage function. When you send text messages outside the 24-hour dialog box, we automatically turn them into templates using pre-approved variables. Quick messages are an alternative to template messages for those who do not want to waste time creating them. If working with templates seems complicated, then use our quick messages. Meta has repeatedly noted that it is essential for Messenger to protect users from spam and marketing mailings, so all templates are checked and approved by Meta. Secondly, templates are also a tool to ensure a certain level of "quality" communication on messengers. Managers can freely communicate with clients via API, CRM systems, Shared Inbox chats, or chatbots. Such statements are paid, and their cost can be found here.Īfter opening a dialogue with a client, a 24-hour window of accessible communication opens.
But not all messages, only those that open a dialogue with messenger users. If you still have any questions, please contact us.įirst, let's figure out what template messages are and what they are for.įirstly, templates are a form in which you need to put the content of your messages to customers. The whole text will take 10-15 minutes of your time. If you already know what they are and you are more interested in the mechanisms of their creation, then skip the introductory part and scroll down, and if not, we suggest paying attention to a small analysis at the very beginning of the article. In this article, we are talking about template messages messengers Business API without which it is impossible to start communicating with customers.
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